Vuly replaced the swing with the bed swing as I refused the swing knowing it was faulty. Unable to add item to List. Thank you for taking the time to provide feedback and I apologise for the issues that you have been experiencing.... We purchased a swingset about 5 months ago with 3 attachments expecting high quality and long lifespan. He said the exact same thing Dominic and Patrick said. We have had two warranty claims on it, and now to scared to use the yoga swing in case of hanging, all I get from vuly is that it’s safe if it’s installed correctly for each child and they have supervision at all times. please don't conciser this product, There's no bad reviews on here cos there customer service team calls straight away and offers compensations to remove reviews. This swing set features a modular play set design: choose your frame size and then customise with an expanding range of swings, set … Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. Quality is scraped and scratched straight from box not worth 3.5k! The 360 swing and the yoga swing are very popular with the neighborhood kids and my own. They’ve won awards for their designs & safety, but it also looks cooler than the competition we reviewed. Now the material is so damaged I don’t like to let my daughter play in it, in case the fabric completely breaks whilst she is playing with it. My two 13-year-olds love to swing, but it is hard to find a set that will hold kiddos over 100 pounds. Installation - The Yoga Swing comes with adjuster straps that must be installed with this product*. Thank you for taking the time to provide feedback and I apologise for the issues you have experienced with your swingset. The Vuly 360 Pro is by far the best swing set on the market and caters to all ages of children. Vuly 360 Pro Swingset Shade Cover with Included Carry Bag for Sun Protection from UV Rays (Multiple, Kutrick Handle Bar Grips 145mm Soft Flangeless Longneck Grips for Pro Stunt Scooter Bars and BMX Bikes Bars, Mongoose Rise Youth and Adult Freestyle Kick Scooter, High Impact 110mm Wheels, Bike-Style Grips, Lightweight Alloy Deck, Multiple Colors, 100mm Scooter Wheels - Pro Scooter Wheels 100mm Pair - Neo Oil Slick 100mm Metal Scooter Wheels Replacement - Pro Scooter Wheels 100mm - Bearings Installed - Scooter Wheels for Kids, Razor Scooter Replacement Wheels Set with Bearings, Swing-N-Slide PB 8360 Ranger Wooden Swing Set with Swings, Brown (Amazon Exclusive). Cheers, Claire. The setup was fairly quick and simple besides that though. and got no response. We didn’t have to search for … Not good enough . Again I do apologise for any inconvenience. One of the seats are unbalanced at the base (leaning forward where you Can't adjust the rope. I have been told I have to register the purchase before they will look into the issue. Vuly 360 Pro Swingset Upsize Kit to Turn Small Swingset into Medium or Medium into a Large. Buy Vuly … I do apologise for any inconvenience. Again I do apologise for any inconvenience. That being said I would still choose this over a wood swingset. This model features several play activities such as 2 individual swings, 1 ride-on, 1 slide, and a disc swing. With exceptional ratings from over 1,900 reviews on productreview.com.au, we strive to provide Aussies with quality, durable and innovative outdoor play equipment that will last a lifetime.. Our growing range of play equipment includes our award-winning trampolines, swing sets, monkey bars, bikes and more!. We literally had to hammer them to fit. Cheers, Claire, If you could please send us an email at reviews@vulyplay.com, along with your order number, I will ensure this matter is looked into and resolved ASAP. This is the fourth time the order has been incorrect. Claire, We're so happy to hear that you and your family are loving your Vuly Swing Set. Swing sets have been an iconic Aussie staple in backyards for decades. The ropes prevent adjustment outside of this. The only reason I DID NOT give this 5 stars because it was not as easy to actually put the pieces together. Drilled holes don't line up for assembly. Create your own experience from the ground-up, and even add a full cubby house to truly push limits. Ltd. All Rights Reserved. It concerns me about the safety and integrity of the materials when the basics are faulty. Australian made Vuly swing sets are made … Kmart or Toys R Us swing set). Waiting on a replacement section of framework now. Claire, If you could please send us an email to reviews@vulyplay.com along with your claim number, I would be more than happy to get this sorted out for you. Hi there I had the same issue. Incorrect replacement parts sent. Thank you for taking the time to provide feedback from your recent experience with Vuly and sorry to hear about the damage occurred to your Playset. Namely, the weight and the lack of mobility of Vuly trampolines … Purchased in December 2018 at Vuly Play Online store for $2,500.00. Strongly recommend checking quality asap when receiving to allow for poor quality parts and replacements to be sent. Hi we have a 360 pro mini c3 with cubby that we are trying to put together. The 360 swing and the yoga swing are very popular with the neighborhood kids and my own. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. After a long search, I found Vuly (loads of videos on YouTube)...the kids LOVE it! With a thicker, more durable powder-coated steel frame than competitors, the Max swing set … Please make sure that you are posting in the form of a question. You can find all of our updated step by step instruction manuals and installation videos via this link: https://www.vulyplay.com/en-AU/installation ok just blames you. You can customize your experience with an expanding range of swings, set configurations, and accessories – like the incredible Spin and Yoga swings. Please try your search again later. Please let me know when you have lodged a claim by sending through your claim number and I can have a warranty manager assess this asap for you. Vuly has suggested we stretch the frame legs as far as possible but this makes no difference. The cheapest flat pack I have purchased had far more logical and sequential instructions. The Lifetime Deluxe Swing Set is a classic choice for small families, as it features two swings and a trapeze bar with gym rings. Vuly send a auto reply for a warranty claim yet we shouldn't need to replace multiple items due to poor quality. I purchased the swing frame this year and several different swing attachments. per swing slot or weight rating, Reviewed in the United States on August 1, 2019. You will need to upload photo(s) of the products in question, your order number, and a short description of the issue(s) you are experiencing. Kind Regards, Vuly 360 Pro MAX is the modular swing set system designed to grow with your family. Apologies for any inconvenience caused! The quality is great - for now - let's see how it survives a North East winter. - Ben @ VulyPlay" M Vuly … Cheers, Denaya @VulyPlay. We are unable to get the bolts and the predrilled screws aligned in 3 places on both sides of the legs. Hi there,We just bought a mini and the swing height does not seem to work for my kids. Vuly Promotion Match offer is only valid when Vuly is offering the same offer on their website at time of purchase. Cheers, Claire. Assembling this is a nightmare. As requested I emailed reviews inbox. Vuly trampolines have one of the best quality-price ratios on the market. Thank you for getting back to me and I apologise again for the issues you have been experiencing. Your question might be answered by sellers, manufacturers, or customers who bought this product. Usually, a swing set assembly expert will take care of the entire process, from preparing your yard up to conducting a final inspection. Please follow the below link that directs you to the warranty claim facility found on our website: https://www.vulyplay.com/en-AU/support-lodge-warranty )The swings are a polar opposite.Incorrect built parts (H bars) other parts are a nightmare to get together. If you … The second bad fall happened a few days ago. This has been a total nightmare. I have just been on the phone with your company again as no one called me back or returned my emails from last week. Cheers, Claire, If you could please send us an email at reviews@vulyplay.com, along with your order number, extra photos and videos I will ensure this matter is looked into and resolved ASAP. The XDP Recreation Swing Set is another top rated product on our list. Do not buy a vully swing set as you will waste your money and highly regret it. ProductReview.com.au has affiliate partnerships. Purchased in March 2020 at Vuly Play Online store. They cannot find anything on record. But vuly don’t sell it anymore. The main part of our daughter’s Christmas presents was a Vuly fail. Purchased a trampoline (and anchour set) and swing set for the kids for xmass. The 360 Pro from Vuly is a modular outdoor play set like no other. Youtube was no help as mine must be a newer version,Make the instructions clearer and precise, the frame is ok but the Cubby and particularly the Ring Swing took forever (very frustrating)But all up at the end this swing is great, I can see it lasting a long time. The whole product is disgusting from a brand that has produced such an amazing trampoline. Vuly Nest Swing Compatible with All 360 Pro Swingsets Certified for up to 175 lbs. However, the lower prices come with a few drawbacks. Easy to set up and many years of fun! I’ve received incorrect replacement parts (3 arms and 1 leg). It also analyzes reviews to verify trustworthiness. The Vuly 360 Pro is by far the best swing set on the market and caters to all ages of children. Total disappointment. Vuly 360 Pro Swing Powder-Coated, Double-Galvanized Frameset (Multiple Size Options), Customizable outdoor swing frameset with limitless swings and configurations, Choose between small (one swing), medium (two swings), and large (three swings) framesets, Sturdier and stronger than other swing sets, the solid A-frame uses 2x thicker and 40% wider parts, Features premium rust defense with heat treated, double galvanized, powder-coated steel, The 360 Pro is certified for up to 176 lb. Size: Large Verified Purchase. I am just finding the order number now as your company cannot find my records. Please see the installation video here for more information: Hi Claire. They offer high-quality, and more importantly, high levels of safety at affordable prices. Vuly Swing Set Assembly Service . We Offer A Large Selection with a Price Guarantee and Free Shipping Over $99. Could you please send an email to reviews@vulyplay.com, along with your order number, photo and video of the trampoline and I will organise for a service representative to have a further look at this. With a customizable, premium build and distinctly Vuly design, it's made to push limits. If you do have any further questions, our team is available 7 days a week on 1300 667 514 and would be happy to assist. All I have received back was an automated email saying that someone will be in touch. The delivery man was fantastic. Please try again. Claire, If you could please send an email to reviews@vulyplay.com, along with your order number, I will organise for a service representative to assist you asap. We though we would get a set of swings too.As per the other reviews, the swings are poorly made. I am trade qualified and bolts and parts are not numbered, cannot be identified and compound this with reading multiple instruction booklets. Two months later and still waiting for correct parts. Thanks Claire - I just did this and all I was told that it was not inside your warranty terms. Initial set had faulty parts. I wouldn't recommend this product as it is very disappointing for the price. Please email through your order number, claim number, email address or mobile phone number and I will find your account in the system. Like most other trampoline and play set companies, our products are made in China. Cheers, Taylah, If you could please send an email to reviews@vulyplay.com, along with your order number, I will organise for a service representative to have a further look at this. Cheers, Claire. We had to submit a warranty claim on a brand new item out of the box. My son is autistic and the swinging action is very calming for him. Multiple emails and phone calls. I have tiny children 10 and 2 yr old. They’ll get the vigorous, healthy exercise they need all while having a giggling good time. I thought the cubbyhouse would be a great addition to the swing set as we all know kids love cubbyhouses but the quality is of a very poor standard. We contacted Vuly regarding the H bars and they were sent out to us by xmass eve (Building swings on xmass eve night after a 12hr day at work but still awesome that they got them out to us in time) get it all together and kids were wrapped on xmass day... until they started to use them! Vuly 360 Pro Max Large Swing Set Purchased less than a year ago. I've sent the multiple pictures and videos and they refuse to put in a warranty claim because they want me to pay for someone to put it together. Incentivised Review No. I expressed my concern that I’ve heard this same statement multiple times before but Vuly hasn’t delivered. If you are still needing assistance with your order, please send us an email to reviews@vulyplay.com, along with your order number and I will organise for a representative to assist you further. !$1800 down the drainNow dissembled after 1 week because I couldn’t put up with the sound any longerOld one back up and it’s silent and sturdy. Cheers, Claire, If you could please send us an email at reviews@vulyplay.com, along with your original order number, I will organise for a service representative to have a look at this ASAP. We will keep you updated on the outcome of our investigation. Again I do apologise for any inconvenience. Again I do apologise for any inconvenience. Anchor set arrived in January (after we had contacted them in which they replied that they didn't know why they hadn't been sent? Thank you for taking the time to provide feedback and I sincerely apologise for the experience you've had with Vuly so far.... To start with I thought we were buying an Australian product due to the premium price but no - made in China of course. The flimsy fabric that connects it to the cord snapped through. We chose the Vuly swingset over your typical wood swingset because of the look, sleekness, and quality. Professional installation is important for rough-and-tumble play equipment like swing sets. Combining ingenuity with revolutionary engineering, every award-winning Vuly … Not sure what the point of that was? en children are using the swing. https://www.vulyplay.com/en-AU/press/statement-in-relation-to-yoga-swing-incident Within 3 months one of the legs snapped completely in half. Do not buy this product, you will regret it. Andrew like Patrick and Dominic reassured me it wouldn’t happen again. Again I do apologise for any inconvenience. It’s not a huge issue as my daughter is still small, but as she gets bigger it may pose a problem. Could you please send an email with your details to reviews@vulyplay.com and I will see whats parts you need. There was a problem completing your request. Could you please send through your email ticket number so I can locate it. (201) 818-5100 bergencountyswingsets… Further details in the disclaimer. Our customisable swing sets are designed to last and grow with your family. Using the Hills Swing Set as inspiration, we have truly pushed limits with our award-winning kids swing set. The thought of having to put this back together again is not impressing me at all or my husband. Thank you for your response. In regards to the yoga swing incident at Vuly Play, we are dedicated to designing and offering products of the highest safety standards. © 2021 ProductReview.com.au Pty. The Vuly 360 Pro is by far the best swing set on the market and caters to all ages of children. The manufacturing location and build quality is not something that can be addressed but more of an FYI for future customers. Purchased in April 2018 at Vuly Play Online store for $1,100.00. The middle sinks and bends. Please see the attached link that takes you to Vuly's statement in relation to the Yoga swing incident. For my kids for Xmas 2018, and ordering it in early November it turned up 1 day before Xmas. The material has faded dramatically since our purchase and it looks terrible. Companies can't alter or remove reviews from ProductReview.com.au. Direct from Vuly.Purchased them in October to ensure delivery.Swing set arrived in time. If this issue has not been addressed by Vuly already, i think it needs to be looked at sooner rather than later. Thanks, Claire :), If you could please send an email to reviews@vulyplay.com, along with your order number, I will organise for a service representative to have a further look at your claims. If the below safety instructions are followed, we are confident that children and families will be able to relax, recline, or swing safely in the Yoga Swing for many years to come. My understanding is you can purchase the tents directly through Vuly. I'm sorry to hear about the issues that you have been experiencing. If you have misplaced or do not have a set of yoga adjuster straps, please get in touch with us and we will be happy to send them out to you. It is as if when the product was manufacturing the UV protection was not added. Review Post Over the past 18 years of parenting, there is one product that lasted the distance when it comes to enjoyment for the kids at every stage: the trampoline. Shelly, I will get Andrew to contact you regarding this today. After a long search, I found Vuly (loads of videos on YouTube)...the kids LOVE it! Put a Vuly Trampoline in your backyard and watch your kids spring into action. Yet they found it all fine the first time when the swing broke. The baby seat has frayed ropes and is missing the strap. Cheers, Taylah - Warranty Department. Trampoline arrived in December. Purchased the vuly swing set. Cheers, Claire. After only a few months of use the swing ropes wore through from friction against the plastic swing. Purchased in April 2020 at Vuly Play Online store for $1,800.00. If you wanted to swap your yoga swing for another swing of similar value, we can also organise this for you. Purchased in November 2019 at Vuly Play Online store for $2,000.00. Made to be sturdier and stronger than any other swing set, 360 Pro's solid A-frame uses 2x thicker and 40% wider parts, as well as the signature Vuly black, matte powder-coating. Our accessories were good with the small exception that the swing has two different lengths meaning it doesn’t sit flat for anyone sitting on it. Two pieces of one of the legs were bent straight out out of the box and wouldn't slot together. Thanks for reaching out to us and apologies for the delayed response! It’s worth investing in one with good safety features that will last. Saying I'm Frustrated is me being polite. Create your own … Thanks for your reply Vuly. We have the vuly classic tramp which has worn pretty badly so my husband was against me buying this swing set and honestly I wish I had of listened to him. It’s also double galvanised inside and out, and powered coated to last longer, defend against rust and look beautiful while doing it. It's unbelievable the amount of money you spend on this product to have multiple damage on different parts scratches dents bends . The first issue was the very vague instructions and the quality is average. Aside from the issue of the wrong parts being sent initially meaning my daughter could not have it set up for her birthday (Vuly CS promptly sorted this issue out for us) after having the play set for a yeah and a half now there are a number of issues that have started to pop up that shouldn’t be happening on a play set worth $2400. Again I do apologise for any inconvenience. This is the second bad review of the product after we had issues on purchase. I've tried everything and it just doesn't work. ey have let themselves down. There's no other outdoor play set like Vuly 360 Pro swing set. I just want to know that he is safe. Again I do apologise for any inconvenience. I can see other people have had the same issues as I'm having. Cheers, Claire. The powder coating scratches off really easily during assembly and living near the coast don't expect it to last long. Also we are an Australian company based in Brisbane and all of our products are designed and tested in Australia. Absolutely disgraceful for the money has taken me hours and hours. At rainbow swing set superstore, we offer Vuly 2 lift pro & thunder trampoline & accessories for sale in Denver Colorado with lifetime warranty & long lasting installation. I am disgusted in the poor quality of this product after spending thousands of dollars. Kind Regards, Thanks for your prompt response. https://www.youtube.com/watch?v=knbs58zV9G8 Still waiting. There's a problem loading this menu right now. Thank you for taking the time to provide feedback and I do apologise for the issues you are having with your trampoline.... Vuly you should be embarrassed supplying instructions of ridiculously poor quality with what you charge for your equipment. ... Has not lasted in the sun at all, looks terrible very disappointed. We have had kids and adults (over 150lb) on each without a problem - but please follow the recommended weight capacity. It has a small footprint and there … Purchased in July 2020 at Vuly Play Online store. It scares us so much now that we only let them swing gently on it and not too high. Cheers, Claire, Andrew called and advised I would receive a partial refund and replacement parts. They squeek and move wildly. We know the little ones can get adventurous, and it’s crucial to ensure a properly assembled swing set … My children are only 8 and 6 and love the swings yet when they swing on there the whole frame twists and the top rail flexes badly. 5.0 out of 5 stars All Swingsets should come with a shade cover! The initial instructions were difficult to follow, even for people who are very used to assembling items. If anyone asks if they should purchase the cubbyhouse with the swing set, my answer will be NO!! The spinning element gets all stiff and despite regular lube it just isn’t spin and twist. If you could please send us an email at reviews@vulyplay.com, along with your order number, I will ensure this matter is looked into and resolved ASAP. A manager will contact you about your order by COB today. Honestly they can come and pick the stupid … The fading and damage to the cubby tent started within 3 months of purchasing. There’s no such thing as too much fun with our Vuly swing sets and playsets. I am so upset and disappointed as this product was brought to assist my child with autism not to frighten and cause her harm. Did the warranty claim on Thursday and its now monday night and so far we have heard nothing. Brand new and my kids are so disappointed we have been unable to use it on the long weekend. Should you have any queries or require further assistance, please feel free to call our friendly team on 1300 667 514. As well as this the boxes arrived damaged and there were a couple of scratches on the legs. It also doesn't line up to join the swim set portion - it's doing my head in. Reviewed in the United States on June 11, 2019. Again I sincerely apologise for the inconvenience caused. Vuly replaced the faded tent as it as still within warranty and I received it just yesterday. With no instructions ans YouTube being only a previous model its ridiculous. The entire frame bends and warps while they use it. If you need urgent assistance, please contact our customer service team on 1300 667 514. I have purchased the new model after having the old one for yearsThe original one was wonderfulThe new one is disgustingNOISE! Purchased in July 2020 at Vuly Play Online store. Our new Vuly Ultra trampoline in medium size (3.2 metres or 10ft trampoline) came complete with everything we needed in the boxes. The whole thing creaks and moves wildly during use. Find answers in product info, Q&As, reviews. Please try again. It looks like its going to callapse when they swing and the creaking is very noisy. Kind Regards, To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Is in excellent condition besides some fading of the yoga swing and the nest swing fabric. I have managed to adjust to the right height by doing that. It’s sounding scripted. If you could please send an email to reviews@vulyplay.com, along with your order number, I will organise for a service representative to have a further look at this asap. If you ever need assistance in the future, you can contact me at reviews@vulyplay.com or our customer service team is available on 1300 667 514. We are currently in the process of conducting a thorough investigation into the Yoga Swing. They swings adjust at either toddler height (too heigh) or 20cms off the ground (too low). Claire, We're so glad to hear that your Grandkids are loving their swing set and we've passed on your feedback about the instructions to management. Vuly has been at the forefront of global developments in trampolining and swing sets and their products reflect that. I have already sent an email to warranty@vulyplay.com on 05 September at 4:07pm. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. We have a Vuly trampoline and love it but the same can not be said about the cubbyhouse component on our Vuly Swing Set. They told us to move the legs out to stop the movement. I need to put an end joiner in either side of the h frame but the don't fit. The adjuster straps must be installed on the appropriate setting, to ensure that the user’s feet are able to touch the ground when using the Yoga Swing. Recent Swing Set Assembly reviews in Capital Region "Very prompt and professional service - Maigan and her partner installed a 3c3 Vuly Max Swing set & Vuly Thunder pro. The shade cover we received came with a few holes … Kind Regards, We have two Vuly trampolines which are great. Purchased in April 2020 at Vuly Play Online store. Unfortunately I would not buy this product again - despite excellent service from Vuly. Missing/cracked plas... Vully swingset arrived with multiple damage.The frame top rail won't line up with the bolts, parts will not click into place as there is a definite manufacturer problem.Vully customer service is a complete nightmare to deal with. Help.Also, thinking this mini frame might not be for us- is there any way we can change out the legs to increase height to the Max frame? Try to half the top 2 arms by folding them and put both ends to the rings. My daughter was in the cubby swing for a third time. !Frame bowing while in use with one 30kg child on it!New model seems very flimsyI was told to move out the frame legs and lubricate all joints which I have doneI have asked for it to be returned and no response!
Who Owns Spider-man: Homecoming, Lough Oughter Complex Spa, Silverback Basketball Hoop, Crsp Passing Score, Uca Evening Classes, How To Get Into Aerobatic Flying, Lough Ree Bream Fishing,
